otbola Platform Privacy Notice

This page describes what we collect when you use otbola and how we keep that data protected. We take data privacy seriously and are transparent about what happens to your personal information. Our privacy practices are designed to comply with applicable law across the jurisdictions where we operate.

We collect information when you register an account, deposit funds, place bets, and withdraw winnings. We also collect technical data about how you interact with otbola—which games you play, your device type, your connection speed, and your location (approximate). This information helps us detect fraud, improve performance, and comply with local regulations. We never sell your data to third parties, though we do share it with payment processors and compliance partners where necessary.

You have rights over your data on otbola. You can request a copy of what we hold about you, ask us to correct inaccuracies, or request deletion subject to legal holds. Read on for details about what we collect, how we use it, and how to exercise your rights.

What We Collect on otbola

We collect different types of data depending on what you do on otbola. When you create an account, we collect your email address, phone number, full name, date of birth, and identity document (KTP or passport). This information is mandatory for account opening and is used for KYC verification and compliance purposes.

When you deposit or withdraw, we collect transaction history and payment method details. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers via mobile banking, local payment, online payment, or e-wallet, we store information about these transactions. We use this data to process payments, detect fraud, and meet regulatory reporting requirements.

When you play on otbola, we collect game activity logs—which games you play, your bets, your results, and your account balance after each transaction. We also collect technical data: your device type (Android or iOS), your IP address, your approximate location, your connection type (WiFi or mobile data), and your browser or app version. This technical data helps us optimize otbola for low-data connections and troubleshoot issues when things go wrong.

How We Use Your Data

We use your personal data for the following purposes: account management, KYC verification, payment processing, fraud detection, compliance reporting, and customer support. When you contact our support team with a question about your account or a Liga 1 betting issue, we keep a record of that conversation and use it to improve our service.

We use technical data to optimize otbola's performance. If you're connecting from Surabaya or Bandung on a 3G network, we analyse connection speed and game load times so we can improve our low-data streaming. If we detect fraud—for example, multiple accounts from the same IP address or unusual withdrawal patterns—we investigate and may temporarily lock your account pending review.

We use data to meet legal obligations. During peak seasons like Idul Fitri, Idul Adha, or Piala AFF, our compliance team reviews transactions to ensure we're complying with applicable law. We don't make these reviews public and we don't share your data with law enforcement unless required by law.

Our Data Processors and Partners

We share your data with third-party processors who help us operate otbola. Our payment processors need your transaction data to route payments to mobile banking, local payment, online payment, e-wallet, and other payment methods. Our hosting provider (our servers sit outside Indonesia) needs technical data to maintain uptime and security. Our compliance partners need identity and transaction data to verify KYC and detect money laundering.

These processors have contracts with us that restrict what they can do with your data. They can't use your information for their own marketing, can't share it with other customers, and must delete it when we tell them to. We review these contracts regularly and only work with processors we trust.

Your data on otbola is encrypted in transit and at rest. We don't sell your information, and we restrict access to it internally.

Your Rights on otbola

You have rights over your personal data on otbola. You can request a copy of everything we hold about you—email, phone, transactions, game history, everything. You can ask us to correct inaccurate information, such as a wrong phone number on file. You can ask us to delete data, though we may retain some information for legal or compliance reasons (for example, transaction records for six years for tax purposes).

You can also object to certain uses of your data. For example, if you don't want us to send you promotional messages, you can opt out from your account settings. If you don't want us to use technical data to improve otbola, you can contact our support team and we'll disable analytics on your account (though this may affect our ability to troubleshoot issues for you).

To exercise these rights, contact our support team with your request. We'll respond within standard compliance windows—typically within 10 business days. If we deny a request, we'll explain why.

Cookies and Tracking on otbola

We use cookies on otbola to remember your login status and your preferences (such as language and display settings). These are essential cookies—without them, you'd have to log in every time you visit. We also use analytics cookies to track how users interact with otbola—which pages load fastest, which games are most popular, which features cause frustration. We don't use these analytics to track you outside otbola or to build a profile of your interests for third-party marketing.

Our mobile app doesn't use cookies in the same way, but it does store authentication tokens on your device so you stay logged in. If you uninstall the app, these tokens are deleted. If you reset your password, your old tokens are invalidated so unauthorized sessions end.

Data Retention and Deletion

We retain different data for different periods. Your account information is kept as long as your account exists. Your transaction history is kept for a minimum of six years for tax and compliance purposes. Your game activity logs are kept for one year (after which they're aggregated into statistics). Your technical logs (IP address, device type, etc.) are kept for 90 days.

If you close your account on otbola, we anonymize your data where possible—we remove your name and contact information from our systems but keep transaction records for legal compliance. If you request deletion, we'll delete data beyond the legal minimum.

Contact Us About Privacy

If you have questions about our privacy practices, data handling, or your rights on otbola, contact our support team. Our English-language support team is available to help. If you have a formal privacy or data protection complaint, you can also contact us and we'll escalate it to our privacy team. We'll respond within standard compliance windows.

Our commitment on otbola is to handle your data transparently, securely, and fairly. We don't sell your information, we don't share it recklessly, and we give you control over how we use it. If our privacy practices change, we'll update this notice and notify you.